Moleskine @ Consumerist

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From watchdog site, The Consumerist:

Occasionally, people send us nice stories about customer service from companies that already have good reputations. While they’re not exactly the most exciting letters, it’s good to know that there are still a few pleasant experiences worth sharing.

Here’s one such story:

   Hey Consumerist, I just wanted to share the below email with you during an exchange with Moleskine. There’s nothing particularly remarkable about this instance, besides the level of efficiency and professionalism they displayed. In short, I purchased a Moleskine notebook that had a biggish piece of paper pulp embedded on the cover (I wouldn’t have purchased that particular book, but for the packaging obscuring the blemish), following the instructions mentioned in the company history provided with the book, I sent them an email explaining the blemish and true to their word, two business days later they replied with a request for my address to send a new book with their apologies.

    Too bad this company’s based out of Italy :-/

Read more.

Print it in Moleskine MSK format
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4 Responses to Moleskine @ Consumerist

  1. My personal experience w/ Moleskine customer service has been excellent. They replaced a defective journal for me promptly and politely.

  2. Johnny says:

    I concur. An “Info” book pooped out on me (pages feel out). I sent them photos, and they are sending a replacement. Done. They are usually pretty good about answering questions, too:)

  3. Sophie Brown says:

    I had a city notebook almost immediately fall apart, and they replaced it right away. However I was wondering if anyone would be that upset by that “blemish”. And anyway they don’t stay pristine for long!

  4. Lou says:

    I was wondering if someone could help me.

    I just purchased the Montreal Edition – Moleskine.

    To my surprise – the binding has cracked, literally instantly . . . The book is falling apart now.

    How do I go about returning this item to the company?

    Can someone please email me @ LouRotkowitzMD@yahoo.com

    Thanks!

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