From watchdog site, The Consumerist:
Occasionally, people send us nice stories about customer service from companies that already have good reputations. While they’re not exactly the most exciting letters, it’s good to know that there are still a few pleasant experiences worth sharing.
Here’s one such story:
Hey Consumerist, I just wanted to share the below email with you during an exchange with Moleskine. There’s nothing particularly remarkable about this instance, besides the level of efficiency and professionalism they displayed. In short, I purchased a Moleskine notebook that had a biggish piece of paper pulp embedded on the cover (I wouldn’t have purchased that particular book, but for the packaging obscuring the blemish), following the instructions mentioned in the company history provided with the book, I sent them an email explaining the blemish and true to their word, two business days later they replied with a request for my address to send a new book with their apologies.
Too bad this company’s based out of Italy :-/